PGH Networks is a Pittsburgh-based managed service provider (MSP) that delivers IT support, cybersecurity, and cloud services to law firms across the Pittsburgh metropolitan area, including Downtown Pittsburgh, the Strip District, Southside, Cranberry Township, Wexford, Monroeville, Bethel Park, Greensburg, and Washington, PA — within a 75-mile radius of ZIP 15220. We support solo practitioners, boutique litigation shops, and mid-market firms of 50 to 150 attorneys who need their technology to behave like a quiet, reliable partner rather than a recurring line item on the managing partner's desk.
Who We Are and Who We Serve
Law firms are our most demanding clients, and we build our legal practice around that reality. Attorneys bill in six-minute increments; a thirty-minute Outlook outage is not an inconvenience, it is lost revenue and a missed filing. Our legal clients in Allegheny, Butler, Washington, and Westmoreland counties rely on us to keep matter files, time-and-billing systems, document management, and court-facing communications running during business hours and through after-hours drafting sessions.
We are not a generalist help desk with a legal brochure. Our engineers are trained on the specific stack that Pittsburgh firms actually run, and our security controls are mapped to the ethical obligations Pennsylvania attorneys carry under the Rules of Professional Conduct.
Case Study: A 20-Attorney Downtown Pittsburgh Litigation Firm
A commercial litigation firm headquartered near Grant Street engaged PGH Networks after a ransomware scare at a peer firm prompted their executive committee to re-examine IT risk. The firm had roughly 20 attorneys, 12 support staff, an aging on-premises file server, ProLaw for practice management, and Worldox for document management — a stack that was functional but exposed.
Over a 90-day onboarding, we migrated their document management from legacy Worldox to NetDocuments, stood up Microsoft 365 with conditional access and hardware-backed MFA for every attorney, replaced flat-network switching with segmented VLANs isolating guest Wi-Fi and the accounting workstation running Tabs3, and implemented immutable backups with a second copy held outside the firm's Azure tenant. We documented a Recovery Time Objective (RTO) of four hours for email and DMS, and a Recovery Point Objective (RPO) of 15 minutes for matter documents.
In the 14 months following cutover, the firm logged zero unplanned outages during business hours, passed a cyber-insurance underwriting review on the first submission (previously declined), and reduced the managing partner's weekly IT-related interruptions from an estimated five hours to under 30 minutes. The firm's general counsel also used our written security narrative verbatim in responses to client security questionnaires from two Fortune 500 corporate clients.
Legal Software We Support
Our engineers configure, patch, migrate, and support the applications Pittsburgh law firms actually use. On the practice-management side, that includes Clio Manage, Clio Grow, MyCase, PracticePanther, CosmoLex, ProLaw, Tabs3, and TimeSolv. For document management, we support NetDocuments, iManage Work, Worldox, and SharePoint-based DMS configurations for smaller firms that want to stay inside Microsoft 365. We integrate e-signature (DocuSign, Adobe Acrobat Sign), litigation tools (Everlaw, Relativity-hosted review), and dictation workflows (Dragon Legal, Philips SpeechLive).
When a firm is evaluating a migration — for example, moving from server-hosted ProLaw to a cloud alternative, or consolidating from shared drives into iManage — we lead the project with a fixed-scope statement of work rather than open-ended hourly billing.
Ethics and Regulatory Alignment
ABA Formal Opinion 477R requires attorneys to make reasonable efforts to prevent unauthorized access to client information and, in some cases, to use enhanced security measures for particularly sensitive matters. ABA Model Rule 1.6(c) and Pennsylvania Rule of Professional Conduct 1.6 impose a parallel duty of technological competence and confidentiality on Pennsylvania-licensed attorneys.
We translate those obligations into concrete controls: encrypted email options (Microsoft Purview Message Encryption or Virtru) for privileged communications, role-based access to matter folders so paralegals see only the matters they staff, audit logging retained for a minimum of one year, endpoint detection and response on every attorney device, and written incident response runbooks that account for notification obligations to clients and, where applicable, opposing counsel and the court.
For firms handling healthcare matters, union benefit funds, or financial services clients, we layer HIPAA-aligned controls and SOC 2-style evidence collection on top of the baseline.
Disaster Recovery SLAs for Law Firms
A firm that misses a statute of limitations because its DMS was offline has a malpractice problem, not an IT problem. Our standard legal-sector continuity plan commits to a four-hour RTO for email, practice management, and document management during business hours, and an RPO of 15 minutes or better for matter documents and time entries. We test restores quarterly, document the results, and share the report with the firm's managing partner and, on request, with cyber-insurance carriers.
For firms with trial schedules, we pre-stage mobile hotspots and loaner laptops so a litigation team can keep working from a hotel or courthouse conference room if the office is inaccessible.
Service Area and Engagement
We serve law firms throughout the Pittsburgh metro, including Pittsburgh, Cranberry Township, Wexford, Sewickley, Mt. Lebanon, Upper St. Clair, Monroeville, Murrysville, Greensburg, Washington, and Beaver. New engagements typically begin with a one-hour scoping call, followed by a written assessment of the firm's current stack against the controls expected under ABA Opinion 477R and Pennsylvania Rule 1.6. Firms that want to discuss a move can reach us through pghnetworks.com or by phone during business hours.