If your team is losing hours to slow tickets, surprise outages, or a patchwork of tools nobody fully owns, you don't need another vendor — you need a managed IT partner that takes the whole stack off your plate. PGH Networks delivers managed IT services to small and mid-market organizations across the Pittsburgh metro, from the South Hills and Robinson out to Cranberry, Monroeville, Washington, and Beaver County. We run the help desk, secure the environment, plan the roadmap, and increasingly, help our clients put AI to work without creating new risk.
This page is for buyers comparing MSPs. Below is exactly who we fit, what's included, and how to get a quote.
Who We Support
Our best-fit clients are Pittsburgh-region businesses with roughly 20 to 500 employees that depend on technology to operate but don't want to build a large internal IT department. That includes professional services firms in the Strip District and Downtown, manufacturers and distributors along the Parkway West and in Washington County, healthcare and specialty practices across Allegheny County, nonprofits, and regional financial and legal firms.
We serve organizations within 75 miles of 15220 (Pittsburgh, PA), which covers Allegheny, Butler, Beaver, Washington, Westmoreland, Armstrong, Fayette, and Lawrence counties, as well as parts of eastern Ohio and the northern West Virginia panhandle. On-site response matters, and we staff for it.
You are probably a good fit if you are replacing an MSP that stopped being responsive, outgrowing a one-person internal admin, preparing for a compliance audit or cyber insurance renewal, or trying to get a real plan in place for Microsoft 365, security, and AI tools instead of buying them piecemeal.
What's Included in Our Managed IT Services
Managed IT at PGH Networks is a flat-rate, per-user engagement. You are not nickel-and-dimed for tickets, and you are not left guessing what is covered. A standard agreement includes:
- Help desk and end-user support during business hours with after-hours on-call for production outages. Users can call, email, or open tickets directly.
- Remote monitoring, patching, and maintenance of workstations, servers, firewalls, switches, and wireless. We catch failing drives, expiring certificates, and backup errors before users notice.
- Managed security stack: endpoint detection and response (EDR), managed SOC, DNS filtering, email security, MFA enforcement, conditional access, and dark web monitoring.
- Backup and disaster recovery for Microsoft 365, servers, and line-of-business applications, with tested restore procedures — not just "backups are running."
- Microsoft 365 and cloud administration: tenant hardening, Intune, SharePoint, Teams, Entra ID, and license right-sizing.
- vCIO and technology planning: quarterly business reviews, budget forecasting, lifecycle planning for hardware and licensing, and a written roadmap.
- Vendor management for ISPs, line-of-business software, copiers, and VoIP — so your team calls us, not five different 800 numbers.
Projects like office moves, firewall replacements, server migrations, and M&A integrations are scoped separately but handled by the same engineers who know your environment.
Security and Compliance Built In
Cyber insurance applications and regulator questionnaires have gotten significantly harder, and most breaches we see in the region start with a stolen password or an unpatched edge device. Our baseline includes MFA, EDR, privileged access controls, patch SLAs, email authentication (SPF/DKIM/DMARC), and documented incident response — the controls insurers and auditors actually ask about.
For regulated clients, we map controls to the frameworks that apply: HIPAA for medical and dental practices, PCI DSS for retail and hospitality, CMMC / NIST 800-171 for defense suppliers in the Pittsburgh manufacturing corridor, and FTC Safeguards for firms handling consumer financial data. You get evidence you can hand to an auditor, not just an assurance that things are "secure."
AI Enablement for Mid-Market Teams
Most of our clients are being asked — by leadership, employees, or customers — what they're doing with AI. Our AI enablement practice sits on top of managed IT so you can adopt it without opening new holes. That looks like Microsoft 365 Copilot readiness assessments (permissions sprawl is the real blocker), governed deployments of Copilot and ChatGPT Enterprise, and targeted automations for quoting, intake, document review, and internal knowledge search. Because we already run your identity, data, and endpoint layer, we can deploy responsibly instead of handing you a demo and walking away.
Why PGH Networks
We are a Pittsburgh company staffed by Pittsburgh engineers. When something needs hands on it, we drive — we don't dispatch a subcontractor you've never met. Agreements are month-to-month after the initial term, pricing is transparent and per-user, and response time SLAs are written into the contract rather than buried in a portal. Clients get a named account manager and a consistent engineering pod, so you are not re-explaining your environment every ticket.
We also tell clients when a project isn't worth doing, when a license can be downgraded, or when an in-house hire makes more sense than expanding our scope. That posture is why our client relationships tend to be measured in years, not quarters.
Get a Managed IT Quote
The usual path is a 30-minute intro call, a short technical and security assessment of your current environment, and a written proposal with flat per-user pricing and an onboarding timeline. Typical onboarding for a 50-seat business runs three to four weeks.
Call PGH Networks or request a quote through pghnetworks.com and tell us a little about your company size, locations, and what's prompting the change. If we are not the right fit, we will say so and point you somewhere that is.
Frequently asked questions
Does PGH Networks support small manufacturers in the Pittsburgh metro?
Yes. PGH Networks is a Pittsburgh-based Managed Services Provider that works with small and mid-market manufacturers across the metro, including shops in Allegheny, Westmoreland, Washington, Butler, and Beaver counties. We support the typical manufacturing stack: Active Directory, Microsoft 365, networking between front office and plant floor, backup/DR, and vendor coordination with machine OEMs.
Can PGH Networks help a DoD supply-chain manufacturer with CMMC 2.0 and NIST 800-171 compliance?
Yes. PGH Networks helps Pittsburgh-area manufacturers in the defense industrial base work toward CMMC 2.0 Level 1 and Level 2 alignment, mapped to the 110 controls in NIST SP 800-171. That includes CUI scoping, GCC High or enclave decisions, MFA, logging, SIEM, incident response, and producing the SSP and POA&M artifacts assessors expect.
Do you support OT/ICS environments and manufacturing ERPs like Epicor, Global Shop, or JobBOSS?
Yes. PGH Networks supports the IT side of OT/ICS environments — segmenting plant-floor PLCs, HMIs, and SCADA from corporate IT, hardening switches, and managing remote vendor access. On the ERP side we support Epicor Kinetic, Global Shop Solutions, JobBOSS/E2, and Made2Manage at the infrastructure, SQL, and integration layers, and coordinate directly with the ERP vendor for application-level issues.
What uptime SLA do you guarantee for production-critical systems?
PGH Networks offers a 99.9% uptime SLA on infrastructure we fully manage, with 24/7 monitoring and prioritized response for production-down events on the plant floor or in the ERP. Exact response and resolution targets are defined per environment — single-site shops vs. multi-plant manufacturers — and documented in the MSA so downtime expectations match the cost of a stopped line.
How does PGH Networks use AI to help small manufacturers, and is our shop data safe?
Through our AI-enablement practice, PGH Networks helps Pittsburgh manufacturers deploy Microsoft 365 Copilot and private/tenant-scoped LLMs for use cases like quoting, RFQ intake, SOP generation, and shop-floor knowledge search. We handle the data governance piece — sensitivity labels, DLP, and CUI boundaries — so ITAR, CMMC, and proprietary drawing data don’t leak into public models.