Managed IT Services, Cybersecurity & Business Continuity

When ransomware hits at 4:47 a.m. on a Saturday, the questions your leadership team asks are brutally simple: How long until we're operational? What did they take? Are we going to owe someone a breach notification? If your current IT arrangement can't answer those three questions in plain English before Monday, you don't have managed IT services, cybersecurity, and business continuity — you have three disconnected line items and a lot of hope. This page is for Pittsburgh-area operators who want those three functions run as one accountable program.

We work with organizations from the Strip District to Cranberry, Monroeville to Washington, Robinson to Greensburg — inside roughly a 75-mile radius of 15220. The businesses that get the most value from us usually run between 25 and 400 employees, have outgrown a one-person internal IT role or a break/fix vendor, and carry real regulatory or contractual exposure: patient data, CUI, cardholder data, client financials, or industrial IP.

Who this is for

You're the right fit if you can nod at two or more of these. You have a cyber insurance renewal coming up and the questionnaire keeps getting longer. You've been told you need MFA everywhere, EDR, and immutable backups, and you're not sure which of those you actually have. A prime contractor is asking about CMMC Level 2. Your last "backup" turned out to be a sync, not a backup. You've had one close call — a wire fraud attempt, a phished mailbox, a laptop lost at PIT — and it made the board suddenly interested in IT.

If you're a two-person shop looking for the cheapest help desk, we're not the right call. If you're a regional healthcare group, manufacturer, professional services firm, or nonprofit that needs IT that won't be the reason you make the news, keep reading.

What managed IT services, cybersecurity, and business continuity looks like when it's actually integrated

Most providers sell these as three brochures. In practice they're one system, and the seams between them are where breaches and outage hours live.

On the managed IT side: 24/7 monitoring and patching, a US-based service desk, endpoint and server lifecycle management, Microsoft 365 and Azure administration, network and firewall management, vendor coordination with your ISP and line-of-business software providers, and quarterly business reviews where we actually show you the ticket data.

On the cybersecurity side: managed EDR with human-reviewed detection and response, email security tuned against business email compromise, DNS filtering, identity hardening (conditional access, MFA, privileged account separation), vulnerability scanning, phishing simulation and training, and documented incident response runbooks specific to your environment.

On the business continuity side: image-based backups with immutable, offsite copies; monthly restore testing (not just backup success emails); documented RTO and RPO targets per system; and a written continuity plan that names the humans who make decisions during an event.

A backup you have never restored from is not a backup — it is a hypothesis.

The integration point is what matters. When our SOC sees suspicious lateral movement, the same team that manages your endpoints isolates them, and the same team that owns your backups verifies clean restore points — inside one ticket, on one timeline, with one after-action report.

Compliance depth: HIPAA, CMMC, PCI, and Pennsylvania breach law

TL;DR: Pittsburgh's economy runs on regulated data — healthcare, defense supply chain, finance, and higher ed — and a managed IT services, cybersecurity, and business continuity program that ignores compliance mapping will fail an audit or an insurance claim at the worst possible time.

We map controls to the framework you actually answer to. For healthcare clients across Allegheny and Westmoreland counties, that's the HIPAA Security Rule and the technical safeguards around ePHI. For manufacturers and engineering firms feeding the defense primes headquartered in the region, that's NIST SP 800-171 and the CMMC Level 2 assessment objectives. For firms taking cards, PCI DSS 4.0. For everyone in Pennsylvania, Act 151 of 2022 shortened breach notification windows and expanded what counts as personal information — your incident response plan needs to reflect that.

We produce the evidence auditors and insurers want: policy documents, control matrices, log retention, MFA coverage reports, and tabletop exercise records. When your carrier's questionnaire asks about privileged access management or 24/7 monitoring, you get to answer yes and prove it.

Why PGH Networks

Three things tend to matter to buyers after they've been through a bad provider.

First, response that's actually local. Our engineers know the difference between a Duquesne Light event and a switch failure because they've been on-site in your building. When something needs hands on hardware in Bethel Park or Butler, we're not dispatching from three time zones away.

Second, an active AI-enablement practice. We're helping mid-market clients deploy Microsoft Copilot, private LLM workflows, and automation inside safe guardrails — with data governance and access controls set up before the pilot, not after a leak. Most MSPs are still pretending this shift isn't happening. Your competitors aren't.

Third, tested recovery. We restore from your backups on a schedule and give you the report. If we can't hit the RTO we committed to, that's our problem to fix, not a surprise you discover during an incident.

Next step: a 30-minute continuity and risk review

Send us your current setup at a high level — headcount, locations, regulated data, incumbent provider — and we'll spend 30 minutes walking through where your managed IT services, cybersecurity, and business continuity posture is strong, where it's exposed, and what a 90-day remediation plan would look like. No obligation, no boilerplate deck. If we're not a fit, we'll tell you who in the Pittsburgh market might be.

Call PGH Networks at 724.888.7007 or request the review through the contact form, and we'll get time on the calendar this week.