When internal IT is stretched thin, tickets pile up, security gaps widen, and leadership loses visibility into what's actually being protected. Our managed it services give you a predictable monthly partnership that covers the full stack: endpoints, servers, cloud, network, identity, and the people who use them. You walk away with fewer outages, a documented security posture, and a roadmap that ties technology spend to business outcomes.
Who this is for
This page is written for operations leaders, finance leaders, and owner-operators at Pittsburgh-area companies who need IT to be a reliable utility rather than a daily fire drill. Most of our clients have outgrown a break-fix vendor or a single in-house generalist and need broader coverage without the cost of building a full department.
- Companies with 15 to 300 employees across one or several locations
- Firms in regulated industries (healthcare, manufacturing, professional services, defense supply chain) with HIPAA, CMMC, or SOC 2 obligations
- Organizations with a small internal IT team that needs co-managed coverage, after-hours support, or specialist depth
- Leaders who want IT decisions tied to a written strategy, not ad-hoc recommendations
What's included
A PGH Networks engagement is built around four operational pillars. The mix is tailored during onboarding based on your environment, compliance scope, and budget, but the underlying program is consistent.
Proactive monitoring and management
Every managed device, server, firewall, and cloud tenant is enrolled in 24/7 monitoring. Patching, configuration drift, backup verification, and endpoint health are reviewed continuously, and our team intervenes before users notice. Quarterly reporting summarizes what was prevented, what was patched, and what should be addressed in the next cycle.
Helpdesk and end-user support
Your staff get a single point of contact for any technology issue, with response targets defined in a written service-level agreement. Tickets can be opened by phone, email, or portal, and routed to a US-based engineer. Onboarding and offboarding workflows are documented per client so account provisioning and recovery are consistent and auditable.
Cybersecurity baseline
Every managed it services agreement includes a security baseline: managed EDR, identity protection with MFA enforcement, email security, DNS filtering, encrypted backups with offsite copies, and documented incident response procedures. Clients with regulatory scope can layer on SIEM, vulnerability management, security awareness training, and formal compliance attestation work through our cybersecurity practice.
Strategy, vCIO, and AI enablement
A named virtual CIO meets with you on a recurring cadence to review risk, budget, lifecycle, and roadmap. Because we also run dedicated AI workflows and custom AI application practices, your roadmap can include practical automation opportunities (document processing, internal copilots, workflow agents) rather than treating AI as a separate procurement.
Cloud and infrastructure
We manage Microsoft 365, Azure, and hybrid environments end to end, including tenant hardening, license optimization, conditional access, SharePoint and Teams governance, and migrations off aging on-premises servers. For clients keeping local infrastructure, we handle hypervisor, switching, wireless, and firewall lifecycle.
Why PGH Networks
We're headquartered in the Pittsburgh metro and serve clients across Allegheny, Washington, Westmoreland, Butler, and Beaver counties, with on-site coverage extending to Cranberry, Robinson, Monroeville, the Strip District, Southpointe, McMurray, Greensburg, and the Mon Valley. When a switch fails or a workstation needs hands-on attention, an engineer can be on site the same day for most of the metro.
Our team holds vendor certifications across Microsoft, Fortinet, and major endpoint and backup platforms, and we work inside HIPAA, CMMC, and SOC 2 frameworks regularly enough that compliance documentation is a standard deliverable, not a special project. We're a Pittsburgh-grown firm with a stable engineering bench, which matters when you're handing over the keys to your environment.
What sets the practice apart in 2025 is the integrated AI capability. Most MSPs stop at running your stack. We also build the automations and internal AI tools that change how your team actually works, so improvements compound rather than plateau after onboarding.
Get a tailored proposal
A proposal starts with a short discovery call and, if it's a fit, a no-obligation environment assessment. You'll receive a written scope, a fixed monthly investment, and a 90-day onboarding plan before any agreement is signed. We don't pressure-sell, and we'll tell you honestly if your situation is better served by staying in-house or by a different model.
Send us the details of your environment and goals and we'll respond within one business day.
Frequently asked questions
How is pricing structured for managed IT services?
Pricing is a fixed monthly fee based on the number of users and managed endpoints, the security tier you select, and any compliance scope. There are no per-ticket charges for in-scope work, which keeps incentives aligned with stability rather than volume.
Do you replace our internal IT team or work alongside it?
Both models are common. Some clients fully outsource; others use us in a co-managed arrangement where we handle tooling, after-hours, security, and escalations while their internal staff focuses on business-facing projects. The split is defined in writing during onboarding.
What does onboarding look like and how long does it take?
Standard onboarding runs 30 to 90 days depending on environment size. We document the network, deploy our monitoring and security stack, remediate any critical findings, and transition support in phases so your users experience a clean handoff rather than a disruptive cutover.
Can you support compliance requirements like HIPAA, CMMC, or SOC 2?
Yes. We maintain control mappings, evidence collection, and policy templates for each framework, and we work directly with your auditor or assessor. For CMMC specifically, we can scope your enclave and align tooling to the required practices.
Do you serve clients outside the city of Pittsburgh?
We cover the full Pittsburgh metro within roughly 75 miles of zip code 15220, including the North Hills, South Hills, eastern suburbs, Washington County, and the Cranberry/Butler corridor. Remote-first clients beyond that radius are considered case by case.