Co-Managed IT

Co-managed IT is built for organizations that already have IT staff. Instead of the all-in-one bundle of a fully managed agreement, our Co-Managed IT Support Platform is modular and offered à la carte — you add only the capabilities your team needs and leave out what you already cover in-house. You keep ownership and control of your environment; we extend it with the tools, specialized expertise, and coverage where it counts.

Built modular — add only what you need

Every internal IT team is staffed differently, so co-managed IT lets you choose the specific modules that fill your gaps and skip the rest. Scale the engagement up or down as your team and priorities change — there’s no need to pay for services you already handle in-house.

Available modules

• Systems Administration — Server and endpoint patching, OS updates, backup verification, user provisioning, performance monitoring, and routine maintenance — the repetitive work, off your team’s plate.
• Network Management — Proactive management of firewalls, switches, wireless, VPNs, and multi-site connectivity, with configuration and firmware updates, capacity monitoring, and rapid issue response.
• Cybersecurity — Endpoint detection and response, managed threat hunting, security awareness training, email security, vulnerability management, and incident response.
• Helpdesk Support — Live end-user support for your staff — 24/7 remote support, on-site support as needed, and vendor management — so everyday issues are handled without pulling your internal team off higher-value projects.
• Strategic Planning (vCIO) — Technology roadmapping, budget planning, lifecycle and refresh forecasting, and regular business reviews that align technology with your goals.
• Vacation & Coverage — On-demand backfill during vacations, leave, illness, or unexpected gaps, so daily operations, tickets, and monitoring never fall behind when your team is out.
• Provided Software — The core platform — RMM, endpoint protection, monitoring, and documentation tooling — provisioned and maintained as one supported, unified stack.

Who it’s for

Co-managed IT is the right fit when you have one or more internal IT staff — often onsite at your locations — who are stretched thin. Many services bundled into a fully managed agreement may be things your team already does well, so co-managed lets you keep what’s working in-house and bring us in only where you need depth, coverage, or specialized tools.