Careers Services
Unlock your potential with PGH Networks! Take the first step towards a rewarding career by exploring the job openings listed below. Join us in revolutionizing the networking industry with cutting-edge solutions and a dynamic team. Your opportunity to thrive and grow professionally starts right here. Find your perfect fit and be part of the PGH Networks family!
Perks:
One of our most distinctive benefits is our commitment to employee empowerment and growth. Unlike many companies, we’ve established a culture where every employee’s voice matters in shaping our company’s direction, whether it’s regarding technology implementation or policy changes. This inclusivity empowers our workforce and fosters a sense of ownership. Moreover, our leadership goes the extra mile to ensure that each team member’s skills and aspirations are aligned with their roles. Our proactive approach to talent retention involves collaborative discussions to identify if there’s a more suitable position within the company that would not only leverage individual strengths but also contribute to their overall job satisfaction and happiness.
We prioritized team cohesion with various team-building events, such as adventurous activities like paintball, axe throwing, and bowling, ensuring our employees thrive personally and professionally.
Job Openings
PGH Networks partners with local businesses in the Pittsburgh region to support and secure their data, hardware, software, and cloud computing. We understand how all of the pieces fit together, including security, storage, and technology.
The candidate will be primarily responsible for completing IT Projects in the PGH office and sometimes onsite at Customer Locations.
- Windows Server Deployments
- Switching, Firewall & Wifi Deployments
- Customer Service Experience
- Networking Experience
- Understanding of Key Microsoft Products
- Understanding of Windows and Mac Operating System
- Understanding of Mobile Devices i.e Cellphones, Tablets etc.
- Understanding of Network Printers
- Networking Experience
- Windows Server Knowledge
- Ability to work in a team environment
- Ability to Drive a Company Vehicle
- Ability to physically Load & Unload Computer Equipment
- Time Management Skills
- Understanding of Network Printers
- Windows Server Knowledge
- One or more Azure cloud certifications
- Office 365 Migrations
- Intune and MDM Deployments
- Office 365 and Azure Experience
- 3+ Years of IT Experience or Equivalent Training
- Health Benefits
- 2 Weeks Paid Vacation
- 1 Week Personal / Sick Leave
- 401K
Reports to:
IT Service Director
Role Overview:
The Network Support Engineer, plays a vital role in ensuring the seamless operation of our client’s network infrastructure. This role involves providing advanced technical assistance to end-users, focusing on complex issues that extend beyond the capabilities of Tier 1 support. The Network Support Engineer collaborates with various teams and vendors, delivering exemplary customer
service while efficiently diagnosing and resolving network-related problems.
Key Responsibilities:
-
- Network Troubleshooting and Support:
- Deliver timely and proficient technical support for network-related queries via multiple communication channels, including phone, email, or face-to-face interactions.
- Identify and resolve intricate technical challenges concerning network hardware, software, connectivity, and peripherals.
- Thoroughly document encountered issues and their corresponding resolutions within the network support ticketing system.
- Escalate intricate network issues to the appropriate internal teams or external vendors when required.
- Customer-Centric Approach:
- Respond to end-users with a professional and customer-oriented demeanor, understanding the critical role of the network in their operations.
- Present complex technical concepts in a clear and understandable manner to non-technical users.
- Manage end-user expectations by providing transparent timelines for issue resolution, thus ensuring a positive experience.
- Pursuit of Excellence:
- Continuously enhance technical proficiencies and deepen insights into the organization’s network infrastructure.
- Participate in specialized training sessions to remain up-to-date with emerging networking technologies and industry updates.
- Leverage CCNA certification or equivalent experience to offer advanced networking insights and solutions.
- Offer constructive feedback to refine and optimize network support processes and protocols.
- Network Asset Management:
-
- Maintain precise records of network hardware and software assets, ensuring accuracy in inventory management.
- Monitor and update network software licenses and hardware components to guarantee compliance with legal and organizational requirements.
- Advocate for improvements in network asset management practices and procedures to drive operational efficiency.
- Network Troubleshooting and Support:
Qualifications:
- Associate’s degree in Information Technology, Computer Science, or a related field, with a strong focus on network concepts.
- CCNA certification or equivalent demonstrated experience, showcasing a solid foundation in networking principles.
- Accumulated experience of 2+ years in network support, helpdesk, or technical support capacities.
- Proven aptitude for troubleshooting complex network problems with meticulous attention to detail.
Superior verbal and written communication skills, enabling effective interaction with diverse audiences. - Capability to excel in both independent work scenarios and collaborative team environments.
- Proficiency in employing helpdesk ticketing systems and remote support tools tailored to network troubleshooting.
- Expertise in Microsoft Office Suite and adeptness in navigating Windows operating systems in a network context.
Reports To:
IT Service Director
Job Summary:
The Tier 1 Helpdesk Technician provides technical assistance and support to end-users. They are responsible forresponding to and resolving IT support requests via phone, email, chat, or in-person, and ensuring the timely resolution ofissues. The role requires excellent communication skills, technical knowledge, and customer service skills.
Roles and Responsibilities:
- Provide Tier 1 technical support to end-users
- Respond to IT support requests via phone, email, or in-person
- Identify and diagnose technical workstation level issues
- Resolve technical issues or escalate to higher tiers as appropriate
- Provide guidance and training to end-users on basic software and hardware usage
- Install, configure, and troubleshoot software and hardware
- Create and maintain technical documentation, including FAQs and knowledge base articles
- Maintain an accurate and up-to-date inventory of hardware and software
- Ensure that end-users are informed of the status and progress of their IT support requests
- Adhere to established service level agreements (SLAs) for response and resolution times
- Work collaboratively with other IT staff to identify and implement process improvements
- Provide excellent customer service to end-users
- IT vendor management
Qualifications:
- High school diploma or equivalent
- Technical degree or certification is preferred
- 1-3 years of experience in an IT support role
- Knowledge of basic software and hardware troubleshooting
- Excellent communication and customer service skills
- Ability to work in a fast-paced, dynamic environment
- Ability to prioritize and manage multiple tasks simultaneously
- Willingness to learn and adapt to new technologies
- Experience with ticketing systems and ITSM software is preferred
- Familiarity with Active Directory, Exchange, and other Microsoft technologies is preferred
Job Summary:
The Business Development Representative (BDR) role generates new sales opportunities and adds qualified leads to the sales funnel. This role is responsible for prospecting, following up, and passing on qualified leads to other sales agents who will convert them into new customers. In addition to new customer acquisition, this role will also be responsible for reaching out to our existing base of voice
maintenance customers, in hopes of upselling MSP and Hosted VOIP.
Roles and Responsibilites:
- Using ZoomInfo and other tools, find and schedule 1st meetings with prospects within the PGH
Networks Ideal Customer Profile (ICP) - Work with existing voice maintenance clients to schedule 1st meetings for upselling to MSP and Hosted VOIP offerings
- Adherence and understanding of PGH Networks’ defined processes
- Maintaining a commitment to business quality and client service
Attending sales meetings, taking notes, and following-up on action items - Work with Marketing Department on Net New Client Acquisition Messaging
Required Skills:
- Excellent verbal & written communication skills (and to know when one is more appropriate vs. the other).
- Ability to articulate key business objectives, and basic technical information, in both verbal, and written form. This skill is to be able to facilitate translating technical solutions to our non-technical
clients in a way they can fully understand. - Ability to articulate key business objectives, and basic technical information, in both verbal, and written form. This skill is to be able to facilitate translating technical solutions to our non-technical clients in a way they can fully understand.
Ability to explain the Fully Managed & Co Managed IT Management programs. - Ability to explain the PGH Hosted VOIP program.
- Accurate use of CRM tool with regards to opportunities, activities and tickets which is essential for organizational communication.
- Relationship building skills are critical – internal team, external clients, vendor partners, and local networking partners. All people in this ecosystem should be part of your intentional efforts to build and maintain relationships.
- Understand and execute the concept of ‘micro-commitments’ when engaging with clients. Learn how to set next steps, gain commitment from clients for the role they need to play. Clearly communicate the agreed upon micro-commitments & follow up,
and follow through. - Ask great follow up questions. Your ability to provide value to clients will significantly depend on your capacity and expertise of asking great follow up questions with clients.
- Accurate use of ZoomInfo with regards to external communication to prospective decision makers and businesses.
Job Summary:
The Outside Sales role is primarily responsible for New Client Acquisition of companies without any internal IT personnel. While the goal of this role is to be able to operate autonomously 80%+ of the time, it is also important for a Sr. Outside Sales to know WHEN other PGH Networks team members should participate – such as the sales director, sales engineer, project/helpdesk team or one of the owners. This role is responsible for finding and converting net new clients to PGH Networks.
Roles and Responsibilites:
- Find and close prospects within the PGH Networks Ideal Customer Profile (ICP)
- Communicate technology standards, business value, and risks associated with aging and/or inadequate technology solutions.
- Additionally, be able to articulate how PGH Networks solutions can mitigate risk, solve operational challenges, and how we deliver support to clients.
- Establish clear expectations with prospects and fellow team members in every area of interaction
Adherence and understanding of PGH Network’s defined processes. - Maintain a commitment to business quality and customer service.
Prepare sales quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures. - Attend community and networking events to foster an ecosystem of complimentary trusted partners to whom you can refer clients, and from whom you can receive referrals.
- Attend sales meetings, taking notes, and following-up on action items.
Required Skills:
- Basic understanding of hardware and network systems
- Relationship building skills are critical – internal team, external clients, vendor partners, and local networking partners. All people in this ecosystem should be part of your intentional efforts to build and maintain relationships.
- Excellent verbal & written communication skills (and to know when one is more appropriate vs. the other).
- Inherent curiosity about our client businesses, technology, and business best practices.
- Ability to articulate key business objectives, and basic technical information, in both verbal, and written form. This skill is to be able to facilitate translating technical solutions to our non-technical clients in a way they can fully understand.
- Understand and execute the concept of ‘micro-commitments’ when engaging with clients. Learn how to set next steps, gain commitment from clients for the role they need to play.
Clearly communicate the agreed upon micro-commitments & follow up, and follow through. - Ability to explain the Fully Managed IT Management Program.
- Ask great follow up questions. Your ability to provide value to clients will significantly depend on your capacity and expertise of asking great follow up questions with clients.
- Accurate use of CRM tool with regards to opportunities, activities and tickets which is essential for organizational communication.
- Prospecting activities such as cold calling, social selling (LinkedIn, Facebook, etc.) networking, and others that can lead to generating First Meetings with NEW Prospects.
- Ability to see opportunities in nearly every personal interaction, and to connect people with others that can help them (give LOTS of referrals!)
- Critical feedback, coaching, mentoring capabilities, and the ability to hold team members accountable.
Job Summary:
The Sr. Outside Sales role is primarily responsible for New Client Acquisition of companies without any internal IT personnel, AND is able to engage larger clients that have one or more internal IT staff. While the goal of this role is to be able to operate autonomously 80%+ of the time, it is also important for a Sr. Outside Sales to know WHEN other PGH Networks team members should participate – such as the sales director, sales engineer, project/helpdesk team or one of the owners. This role is responsible for finding and converting net new
clients to PGH Networks.
Roles and Responsibilities:
- Find and close prospects within the PGH Networks Ideal Customer Profile (ICP).
- Communicate technology standards, business value, and risks associated with aging and/or inadequate technology solutions.
- Additionally, be able to articulate how PGH Networks solutions can mitigate risk, solve operational challenges, and how we deliver support to clients.
- Establish clear expectations with prospects and fellow team members in every area of interaction
- Adherence and understanding of PGH Network’s defined processes.
- Maintain a commitment to business quality and customer service
- Prepare sales quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures.
- Attend community and networking events to foster an ecosystem of complimentary trusted partners to whom you can refer clients, and from whom you can receive referrals.
- Attend sales meetings, taking notes, and following-up on action items.
Required Skills:
- Basic understanding of hardware and network systems.
- Relationship building skills are critical – internal team, external prospects, vendor partners, and local networking partners. All people in this ecosystem should be part of your intentional efforts to build and maintain relationships.
- Excellent verbal & written communication skills (and to know when one is more appropriate vs. the other).
- Demonstrated knowledge of vertical-specific regulatory requirements. (HIPAA, Security, SOC, FINRA, etc.).
- Ability to articulate key business objectives, and basic technical information, in both verbal, and written form. This skill is to be able to facilitate translating technical solutions to our non-technical clients in a way they can fully understand.
- Inherent curiosity about our client businesses, technology, and business best practices – PGH Networks X Factor
- Ability to explain the Fully Managed & Co Managed IT Management programs.
- Understand and execute the concept of ‘micro-commitments’ when engaging with clients. Learn how to set next steps, gain commitment from clients for the role they need to play.
- Clearly communicate the agreed upon micro-commitments & follow up, and follow through.
- Accurate use of CRM tool with regards to opportunities, activities and tickets which is essential for organizational communication.
- Ask great follow up questions. Your ability to provide value to clients will significantly depend on your capacity and expertise of asking great follow up questions with clients.
- Accurate use of CRM tool with regards to opportunities, activities and tickets which is essential for organizational communication.
- Prospecting activities such as cold calling, social selling (LinkedIn, Facebook, etc.) networking, and others that can lead to generating First Meetings with NEW Prospects.
- Ability to see opportunities in nearly every personal interaction, and to connect people with others that can help them (give LOTS of referrals!)
- Ability to navigate more complex client environments from a technical perspective, and the multiple relationships (IT person, IT Director, CFO, COO, CEO, etc.) associated with larger organizations.
- Critical feedback, coaching, mentoring capabilities, and the ability to hold team members accountable.
