by PGH Networks | | Blog
Whether traveling, teleworking from a partner’s office, or roaming the main campus for meetings, Avaya one-X® Mobile lets a user quickly connect to the right people, at the right time. Users of this unified communications application can access enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets. A choice of one-X Mobile clients is available for popular platforms including Apple iPhone, Google Android, RIM BlackBerry, and Nokia/Symbian.
Through integration with Avaya one-X® Client Enablement Services, one-X Mobile users have access to a broad range of Unified Communications capabilities such as visual voicemail, corporate directory, aggregated presence, VIP lists, and synchronized call logs and contacts. Avaya one-X Mobile gives users single number/single identity for both inbound and outbound calls, even when using personal devices.
Avaya also offers the Avaya one-X® Mobile Lite client, which delivers the Avaya Extension to Cellular feature set through a graphical interface without requiring the deployment of a client server. In addition, the Avaya one-X® Mobile SIP for iOS client provides users access to their enterprise communications (SIP only) from Apple iOS devices including iPhone, iPod Touch, and iPad via a WLAN or cellular data network.
Features and Benefits
Be more reachable
Reduce the chance of missing important calls by simultaneously ringing the deskphone and up to four other devices. Seamlessly transfer calls between mobile devices and the deskphone or computer-based software client for true, one-number portability.
Increase productivity
Optimize opportunities for collaboration by taking advantage of presence and availability indicators. Use visual voicemail, consolidated call logs, unified contact lists, and access to corporate directories for fast, easy, context-based communication. Take advantage of VIP lists to allow only key callers to reach you, minimizing interruptions during off-hours or critical meetings.
Reduce costs
Reduce mobile charges by routing all outgoing mobile calls through the enterprise network. Single number reach sends inbound mobile-device calls to an enterprise voice mailbox, enabling access to messages through landlines and enterprise networks. Additionally, visual voicemail allows low-cost data download of voice messages instead of more costly dial in to the voice mailbox.
by PGH Networks | | Blog
- Avaya IP Office 9.0 moves up to support 2,000 users in a single software platform capable of deploying in as little as one hour
- Adds support for VMware® to increase choice of highly flexible deployment options
- Delivers easy access to largest range of endpoints for anywhere working
Santa Clara, Calif. – Avaya today unveiled new software designed from the ground up to streamline the way midmarket companies collaborate and communicate. At the center of the Avaya’s strategy is Avaya IP Office 9.0, a single software platform for collaboration with highly flexible deployment options for companies up to 2,000 users that is capable of being deployed in as little as an hour1.
Today’s introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud.
With over 12 million users already installed worldwide, Avaya IP Office now provides midmarket companies with a cost-effective, powerful platform for growth that delivers nearly 30% lower total cost of ownership compared to other solutions2. Through tightly woven integration, Avaya IP Office offers a seamless collaboration experience across voice, video, and mobility, providing end users with secure, easy access from their choice of devices.
Avaya IP Office 9.0 now offers:
- Simplified, Increased Scale – Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations, delivering exceptional value and low total cost of ownership.
- Virtualization – IP Office 9.0 adds virtualized software running VMware vSphere 4.x or 5.x software. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these. This adds flexibility while enabling customers to match the deployment method to their infrastructure plans and objectives.
- Simplified Management – IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to a range of servers, along with solution-wide user management, and simplified management while enabling midmarket companies to reduce administrative overhead.
- Support for the Enterprise Branch – IP Office 9.0 can cost-effectively support multiple branch office deployment options: standalone, independent branch or connected to the Avaya Aura® network in distributed and centralized branch modes while being managed by Avaya Aura System Manager.
Avaya’s collaboration solutions for midmarket companies make up one of the most comprehensive portfolios in the market for this segment. Avaya IP Office can be augmented with the following:
- The Avaya Video Collaboration Solution for IP Office, which uniquely combines desktop, mobile, and HD room-based video collaboration in an affordable package.
- Avaya Ethernet switches with unique automated provisioning capabilities that provide fast, secure, network connectivity and power to Avaya’s midmarket collaboration solution at price points lower than comparable solutions from other vendors.
- Avaya Session Border Controller for comprehensive security for unified communications that also eliminate the need for mobile or remote workers to deal with VPN connections.
An Avaya IP Office midmarket collaboration solution supports the broadest range of end points – analog, digital, IP, and soft phones; PCs, Macs, Android and iOS smart phones and tablets.
Avaya IP Office is available now from Avaya Connect Channel Partners.
Supporting Quotes
“Many agree that the midmarket is an underserved market segment, yet few vendors actually build their products from the ground up for these customers. Avaya is one of the few vendors that understands the unique qualities of midsize businesses and has applied a large, dedicated team of resources entirely focused on empowering midsize companies with simple, effective and engaging collaboration.”
Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya
“As a team of biomedical researchers with offices around the world, collaboration is a core function of our business. We need a solid, easy to manage solution that will grow with us and provide the high-quality, feature-richness that allows us to securely share detailed information with each other. For us, Avaya IP Office has been a great fit and one we expect will serve our needs for well into the future.”
Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology
“We are a global company with several local offices in a fast-paced services industry. Our clients expect us to be highly responsive and that often means collaborating across geographies and time zones. Avaya IP Office gives us the scalability to do that and to quickly add new employees and offices when ramping up a new client or campaign. The integration of Scopia video conferencing has proven invaluable to our ability to be effective as a global team. Our Avaya channel partner, Charterhouse Voice & Data, really nailed it when they recommended the Avaya solution – they focused on the user experience first and foremost ensuring that the technology works as hard as we do to serve our clients.”
Alistair Roberts, head of IT, M&C Saatchi
Additional Resources
Avaya IP Office overview video
What’s New in Avaya IP Office 9.0
Tags: Avaya, IP Office, midsize business, collaboration, unified communications, BYOD, virtualization, SMB, video conferencing, voice
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
www.avaya.com.
by PGH Networks | | Blog
- Avaya Aura® Collaboration Environment enables speedy, simple development and deployment of collaboration-enabled applications
- Provides a hub for integrating multi-channel unified communications and contact center capabilities into new applications built by customers and ISVs
- Eliminates need for specialized communications technology skills to develop secure, highly available, repeatable, cloud-ready applications
Santa Clara, Calif. – Avaya today announced a breakthrough in communications-enabled applications development designed to drive the next wave of transformation in business collaboration. Today, a new development platform, Avaya Aura® Collaboration Environment, makes it easy to tailor collaboration applications to support virtually any role, any task, any vertical.
With the introduction of Avaya Aura Collaboration Environment, Avaya is dramatically simplifying how communications or collaboration is embedded into enterprise business applications. Until now, weaving in collaboration or communication capabilities into a medical patient monitoring application or a home insurance adjuster application often could take upwards of six months.
Avaya Aura Collaboration Environment changes all that. Now, that type of integration typically can be completed in days as opposed to weeks through the middleware-like functionality that Avaya Aura Collaboration Environment provides. By abstracting the complexity of the communications and collaboration engines, Avaya Aura Collaboration Environment removes the needs for deep communications expertise these systems generally have required in the past. For example, Paris Gallery, a retailer in the Middle East, is extending the “smart facilities management” capabilities deployed in its stores to include direct integration with existing Avaya collaboration capabilities, giving employees access to operations data and communications from anywhere in the store. Using Avaya Aura Collaboration Environment, the developer created the application within two days, instead of the weeks it would have taken otherwise.
Highlights of the new development platform include:
- Applications deployed are automatically scalable, highly available and secure
- Applications are cloud-ready – Collaboration Environment is completely virtualized
- A snap-in model that enables rapid, more cost-effective solution development and repeatability.
- A common set of methods are used for voice, video, email and SMS
- A cloud-based development environment – Avaya Aura Collaboratory™ — that allows developers to build and test applications on a virtual instance of the Avaya Aura platform
Avaya Aura Collaboration Environment is delivered on the Avaya Aura core unified communications platform. The latest release of Avaya Aura goes even further to simplify management, provide higher levels of security and lower total cost of ownership in a foundation that allows customers and partners the flexibility to grow and add value through innovative capabilities. Recent advancements of the Avaya Aura core platform that offer centralized licensing and a virtualized, lighter footprint continue Avaya’s commitment to simplify implementation and improve operational costs for even the most complex environments.
Avaya Aura Collaboration Environment is available now.
Quotes
“Companies have been actively interested in getting more value out of communication and collaboration investments, but until now were limited by the complexity and specialized skill set needed to combine them with other applications and processes. We’ve just eliminated those challenges. I believe we’re on the threshold of a whole new age of creativity and innovation in collaboration as companies begin to understand what’s now possible with Avaya Aura Collaboration Environment.”
Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya
“Avaya Aura Collaboration Environment is a critical part of our smart workplace solution portfolio and we have been actively using it to create communications enabled applications that solve real-world customer problems. We applaud Avaya’s focus on creating a platform that is simple to use and expect it to have a dramatic impact on the range of applications that can now include multi-channel communications capabilities.”
Dr. Hari Gunasingham, CEO, Eutech Cybernetic Pte. Ltd
“More than 40% of companies have formal IT innovation programs, driving technologists to deliver applications and process improvements to enable new services, solutions, and to respond to rapidly changing market needs and opportunities. Platforms like Avaya Collaboration Environment can help organizations and software development partners more quickly develop applications to enable innovation.”
Irwin Lazar, vice president and service director, Nemertes Research
Additional Resources
Avaya Aura Collaboration Environment
Overview Video: Avaya Collaboration Environment
Tags: Avaya, unified communications, collaboration, enterprise, UC, contact center, Avaya Aura, Avaya Aura Collaboration Environment, application development platform
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
by PGH Networks | | Blog
Available Models:
Tested by Tolly, this flexible SIP-based conference phone delivers clear, natural sound from OmniSound 2.0, Avaya’s patented wideband audio technology. The phone is packed with intelligent features for more efficient conference calls. Use the conference guide to call pre-programmed groups. Import and export contact details conveniently via the web interface. Create your own contact list with the personal user profile feature. The Avaya B179 accommodates expansion microphones, an external wireless headset, and a PA system, making it ideal for large conferences.
Tested by Tolly, the Avaya B149 has Avaya’s patented OmniSound® 2.0 audio technology for crystal-clear sound. Save contacts in the phone book and use the conference guide to easily set up multi-party calls or pre-programmed group calls. Use the built-in recording function to record calls on an SD memory card. With the addition of optional expansion microphones, the Avaya B149 is ideal for use in large settings.
Perfectly suited for small and medium-sized conference rooms and managerial/executive offices, the 2033 is a full-duplex, hands-free conference phone that offers 360-degree room coverage.
Tested by Tolly, the Avaya B159 delivers many smart features. Record your conversations on SD memory cards. Use the line mode to switch between and combine three connectivity technologies—analog, cell, and USB. The conference guide lets you make multi-party calls and save call groups―highly useful if you make frequent calls to the same group.
Providing the convenience and productivity benefits of a powerful, hands-free conference phone, the 1692 IP Conference Phone delivers the full set of Avaya Aura® features directly to small, medium, and large conference rooms.
Avaya conference phones offer sophisticated, easy-to-use communication solutions for small to large companies. Superior voice quality technology assures clear transmission during meetings, so participants don’t miss any of the discussion. Plug-and-play simplicity lets you connect the conference phone to an Ethernet cable or phone line. Flexible, advanced features enhance audio, web, and video conferencing environments.
Avaya delivers a variety of conference phone models to address the needs of different users in your enterprise.
Features and Benefits
Get excellent audio quality
High-definition audio band (220-Hz to 14kHz) captures high and low frequencies of the human voice that are lost by conventional analog phones. Conference calls sound as natural as being there.
Simplify wiring and setup
Avaya conference phones connect to IP networks with a 10/100BASE-T Ethernet LAN connection. Set up is easy with integrated power over Ethernet (PoE) and an AC power kit is available for non-PoE environments.
Protect your investment
Downloadable software and firmware updates let you easily keep your phones up to date.
by PGH Networks | | Blog
Available Models:
The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.
Indispensable for phone-intensive workers and people managing and transferring calls, this phone delivers 24 administrable feature buttons on 3 levels, a two-way speakerphone, active appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.
Avaya 9500 Series Digital Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage.The 9500 Series is ideal for deployment in mixed digital and IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.
Features and Benefits
Get great design and sound
The 9500 Series features large displays, all-digital labeling, and an integrated speakerphone that ensures everyone can hear and be heard.
Use a familiar, functional interface
There’s almost no learning curve with the 9500 Series. Most users will intuitively know how to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.
Make a long-term investment
The 9500 Series is designed to last. Offered at an affordable price point with many expansion options, including a headset interface, these phones can make a significant contribution to lowering the TCO of your communications solution.
