by PGH Networks | | Blog
Available Models:
The 9404 Digital Deskphone is designed for light phone users with straightforward needs. It offers 12 administrable feature buttons, high-quality speakerphone, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.
Indispensable for phone-intensive workers and people managing and transferring calls, this phone delivers 24 administrable feature buttons on 3 levels, a two-way speakerphone, active appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a 4-way navigation cluster.
Avaya 9400 Series Digital Deskphones enable businesses to deliver full-featured, durable, highly reliable communications solutions that meet the different needs of many users. The Deskphones have a smart design and deliver crystal-clear sound. The features are intuitive and easy-to-use―leading to increased staff productivity and streamlined communications that can help a company gain a strategic competitive advantage.The 9400 Series is ideal for deployment in mixed digital and IP telephony environments, and for companies seeking to upgrade from or to add to existing Avaya endpoints.
Features and Benefits
Get great design and sound
The 9400 Series features large displays, all-digital labeling, and an integrated speakerphone that ensures everyone can hear and be heard.
Use a familiar, functional interface
There’s almost no learning curve with the 9400 Series. Most users will intuitively know how to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.
Make a long-term investment
The 9400 Series is designed to last. Offered at an affordable price point with many expansion options, including a headset interface, these phones can make a significant contribution to lowering the TCO of your communications solution.
by PGH Networks | | Blog
Available Models:
Designed for walk-up users in building lobbies and other public spaces, the 1603 supports three line appearances/feature keys, each with dual LEDs to show status. Fixed feature keys include conference, transfer, drop, hold, mute and a 2-way speakerphone.
Also for users with basic communication needs, the 1608 supports eight line appearances/feature keys with dual LEDs. It includes several fixed feature keys for common tasks, including conference, transfer, drop, hold and mute. In addition, it features a two-way speakerphone, a headset jack and an extra 10/100 Ethernet port for a co-located laptop or PC.
Built for call-center environments, the 16CC is a cost-effective deskphone that brings SIP and basic ACD (automatic call distribution) to the agent desktop.
Designed for users with basic communication needs, this model includes all of the 1603’s features, but has an extra 10/100 Ethernet port for a co-located laptop or PC.
With support for 16 line appearances, bridged appearances, or feature keys, the 1616 model is designed for users who monitor their own extensions in addition to other lines. It features a backlit display on a separately adjustable hinge, and like the 1608, it provides a headset jack and an extra 10/100 Ethernet port.
Integral to Unified Communications solutions, headsets provide comfort, clarity, and mobility across all communication channels. Learn about the many leading vendors that have tested headsets and accessories for Avaya products through the Avaya DevConnect program.
For businesses with basic communications needs, the 1600 Series IP Deskphones deliver familiar features at an attractive price point. They are ideal for office, branch, and call center use, and can be deployed alongside other Avaya phones, ensuring that all employees have exactly the functionality they need.
The 1600 Series combines the features of traditional and IP deskphones, delivering capabilities often found in higher-priced devices. All models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. They can support from three to 16 line appearance/feature keys and display up to four lines.
These phones are designed to work with the Avaya Aura® and IP Office platforms.
Features and Benefits
Get more for less
The 1600 Series offers telephone features not typically found in similarly priced models. These include backlit displays, support for multiple call appearances, a two-way speakerphone, dual-lamp LEDs, fixed feature keys, and a context-sensitive user interface with soft keys.
Reduce transition and training time
For employees accustomed to traditional digital telephones, these models offer a familiar user interface—including context-sensitive displays and fixed keys for conference, transfer, and hold. This improves productivity and eases the upgrade process.
Make a lasting investment
The 1600 Series IP Deskphones deliver security, reliability, and performance.
by PGH Networks | | Blog
Available Models:
Designed for visitors and other occasional users, this phone provides a simple, familiar interface that is ideal for common locations in offices, stockrooms, lobbies, or drop-in desks. The 1403 is compatible with Avaya IP Office only.
This deskphone is designed for receptionists, assistants, managers and other navigator users—people who answer incoming calls, transfer customers, and monitor several lines throughout a typical day. This phone provides the most one-touch line/feature/speed-dial buttons, improving productivity and eliminating the need to scroll through on-screen lists.
Designed for cubicle workers, sales staff, and other users with relatively simple telephone needs, the 1408 delivers a straightforward, productivity enhancing interface.
Integral to Unified Communications solutions, headsets provide comfort, clarity, and mobility across all communication channels. Learn about the many leading vendors that have tested headsets and accessories for Avaya products through the Avaya DevConnect program.
Designed to serve the needs of a wide range of business users, the 1400 Series Digital Deskphones offer a contemporary design with advanced audio technology and productivity enhancing features. These phones work with Avaya Aura® and Avaya IP Office.
Features and Benefits
Give users a familiar interface
The 1400 Series combines the best of past and present. Fixed keys—familiar to any phone user—provide easy access to the most common features, while flexible softkeys provide contextual guidance and prompts for ease of use and efficiency.
Deliver crystal-clear conversations
Integrated speakerphones and other advanced technology deliver clear, clean audio that will satisfy even discerning users.
Enhance the look of your office
The phones’ streamlined industrial design gives the office a sleek businesslike look.
Protect your investment
1400 Series Digital Deskphones have been engineered to adapt to a company’s growing needs. Easily attach headsets to the 1408 and 1416 models, and the 32-button expansion module for the 1416 can be programmed to deliver a wide range of features.
by PGH Networks | | Blog
Available Licensing:
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
Designed specifically for small and midsize business communications, Avaya IP Office enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.
Avaya Power Users
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IP Office Overview
IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. IP Office helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies. With Avaya IP Office, flexibility, scalability, and options are built right in:
Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
Add video capabilities with the Avaya Flare® Experience and our Radvision Scopia® products.
Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
Track, record, and report on calls to build optimal customer interactions.
Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
Features and Benefits
[su_youtube url=”http://www.youtube.com/watch?v=DcYyPjDcDOo”] Collaborate in real time, without boundaries Enable employees to stay productive and accessible when away from their desks. Employees can hold video chats with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more on their devices of choice. Improve responsiveness to customers Enable customers to quickly reach the right associates—whether employees are in or out of the office. Integration with desktop applications (such as Microsoft Outlook, Microsoft Lync, and Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers. Keep up with growth IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact. Get great value for your investment IP Office has a built-in, secure 128-party conference bridge. We add call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities–for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets). Lower your TCO IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you’re paying a monthly fee for conferencing, spend no more) and call recording. When you upgrade from Avaya MERLIN®, PARTNER® ACS, Business Communication Manager, or Norstar, save up to 60% of your original investment. Rely on resiliency Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years. Simplify system management Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users the communications features they need with applications designed for mobile, office, and teleworker employees.
