IT Business Communication

Dropped calls. Tangled wires. Communication tools that just don’t keep up. These aren’t just annoyances—they’re barriers to productivity and growth. At PGH Networks, we help businesses move past outdated systems and into a new era of seamless, reliable communication that actually works the way you need it to.

We take the time to understand your unique business environment, then deliver a customized, modern communication solution designed to keep your team connected—whether they’re in the office, working remotely, or on the move.

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Achieve Seamless Communication with PGH Networks.

Unlike generic communication providers, PGH Networks doesn't offer cookie-cutter solutions. We build systems around your team, your workflow, and your business goals. Our Hosted Phones solution, powered by 3CX, brings together everything your business needs to communicate smarter and faster.

We chose 3CX for one simple reason: it gets results. With its powerful features, your team can easily make and receive calls, video chat, send messages, collaborate, and stay informed—all from one centralized platform.

Our approach isn’t just about installing new tech. It’s about transforming the way you work. We remove the clutter, streamline your tools, and create an environment where communication flows naturally.

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What is PGH Network’s Approach to Business Communication?

When it comes to business communications, we approach it just like any other technology. There’s no one size that fits all. It’s really about understanding your needs and determining the best fit. PGH Networks currently offers Hosted Phones business communication systems through 3CX. The Hosted Phones solution offers a complete Unified Communications solution with advanced features such as having the ability to search the status of your colleagues, delivering faxes and voicemails to an inbox, and instant messaging/chatting between teammates. We chose 3CX as our preferred communication because we want the best, it’s that simple.

HOW TO MAKE REMOTE WORKING WORK

To make remote working truly work, you need a system that will allow you to have an office without limits. A communication system like 3CX’s gives both Mac and Windows users the ability to manage your phone calls and messages in-office, at home or on the road.

A browser-based web client

The 3CX Web Client enables you to access your company’s phonebook, conferencing solution and collaboration tools wherever you are. With internet connection and a 3CX extension, you are set!

Video Conferencing

The 3CX WebMeeting feature allows users to conduct face-to-face meetings from home and collaborate using whiteboards, PDF sharing, polls and more. Customize your webinar’s setting and style by choosing from a classroom or office background depending on your audience.

Internal Messaging

As technology changes, so do communication preferences, and on average 90% of people would rather message than talk on the phone. The 3CX Internal Messaging feature allows you to chat, share files and collaborate with colleagues instantly.

Fully Integrated Mobile Applications

For those of us who have work schedules that keep us on the road, having reliable mobile apps is a must. 3CX offers iOS and Android apps at no extra cost, allowing employees to call, chat and VC with their office extension wherever they are!

Live Chat

If your company is a customer-facing business, you are all too familiar with the fact that customers do not stop asking questions post-office hours. By adding 3CX Live Chat to your website, customers are able to directly ask you questions, which can be received via desktop, laptop, or mobile app on your phone or tablet.

Aaron Gates

15:21 12 Sep 23

My company has been working with PGH for a few years now and our operations are far more streamlined now. The PGH team does very well to point out where we can improve our technology needs and is able to put things in laymen's terms for us. Their techs are also very helpful when one of our employees need tech support.

Samantha Dvorchak

15:17 12 Sep 23

My company has been working with PGH Networks since 2019 and without them, we would still be in the '90s when it comes to technology! Because of their proactive approach with us, we were able to smoothly transition to a more WFH environment through the 2020 pandemic. Today, we are constantly reviewing and ensuring that our technology is meeting our needs and keeping our company and client data safe, as security is a huge priority for us! I would recommend PGH Networks to ANYONE in need of managed services!

Tracy

14:33 12 Sep 23

Our company has worked with PGH for about four years, and they are always professional and responsive. I appreciate that they consider our specific needs and provide solutions geared to us. They're easy to work with, take time to explain things in a way that a non-technical person can understand, and help to keep our network running smoothly. They are genuine and personable people, which is also a plus!

Jessica Haluska

18:03 11 Sep 23

PGH is a reputable IT company and very professional. My company works with them and every time I put in a ticket the response is timely and efficient. Can't recommend them enough to others that struggle with their support. PGH is the way to go. Keep up the great work!

jamie lindeman

00:09 25 Aug 23

I began working with PGH Networks back in May. I can't. say enough good things about how they've supported my small business logistics and any troubleshooting that has come along the way; they're my righthand tech assistant! Timely, efficient, and take the burden(s) off of me!

Chuck Cooper III

16:46 16 Aug 23

I'm genuinely impressed with PGH Network’s dedication and prowess in the IT sector. As a Pittsburgh native, it's exhilarating to watch a local company expand at such a swift pace, especially in the fast-evolving world of tech. Their MSP fully managed services are second to none, ensuring our systems run smoothly and efficiently.Their team is always on the ball, anticipating issues before they arise and addressing concerns with lightning speed. They maintain a professional yet personal touch, reminding us that behind the screens are real people who genuinely care about our success.Kudos to PGH Networks for elevating Pittsburgh's IT scene! If you're in search of a reliable and proficient IT partner, look no further👍🏾👍🏾

Thomas Fry

17:08 31 Jul 23

My company has worked with PGH Networks over the past ten years on many successful projects. They have a great leadership team that works diligently on the customer's behalf. Their staff is knowledgeable and responsive. They have the expertise to tailor an IT solution specific to your company's needs. I highly recommend PGH Networks. You will enjoy working with them.

Matthew Gaus

12:42 20 Jul 23

We have just recently started working with PGH Networks and are 100% satisfied with the switch. Whether it’s tech support, sales rep or help desk, the entire team has been great to work with.

Pro Core

14:23 20 Aug 21

My name is Andy and I work for a small law firm as the sole IT mngr. Our company has worked with PGH for almost 2 years now and the service has been excellent. In my opinion, PGH is the model IT company that other IT companies should mimic as far as the nature of everything goes. Keep up the great work PGH!

Advanced Home Health

19:27 20 Feb 20

Our company has worked with PGH Networks for the past 5 years. As we have grown, PGH has been there every step of the way ensuring all IT is in place. From setting up new employees and trainings to installing the tech in our new offices, PGH provides (and excels at) a multitude of services. They also have quick response times, offer excellent suggestions and feedback, "dummy proof" complicated processes, and are genuinely great to work with. We appreciate our partnership with the PGH team and know we are a valued customer. I would highly recommend their services to any company looking for exceptional service for their IT.

Clark Hoopes

14:46 18 Feb 20

PGH has been a excellent partner with us for several years now. Our two organizations have grown alongside one another for about 5 years and it has helped open up several avenues for our operations. Partnering with PGH and using their IT consulting expertise has given us advancements in our IT that has allowed us to streamline processes without the burden of maintaining up to date IT systems. On several occasions we have been able to us their IT consulting skills to better technologies across multiple offices with ease. Their customer services and response to any issues has be excellent with very knowledgeable staff and great workflow. PGH comes highly recommended in both IT consulting!

Aj Pinter

23:50 21 Nov 19

I usually don’t write reviews but truthfully the best business decision I’ve made was enlisting the expertise of PGH Networks. We started with them upgrading our phone system in my optometric office making my staff very happy and more efficient. PGH Networks upgraded our server and they are gradually replacing old computers to be more secure and HIPAA compliant. I have found every employee from sales staff to technicians to be very polite, honest and knowledgeable. They are “tech geeks” who realize they work to help ensure their client’s livelihood. The PGH Networks team, on numerous occasions in the past two years have quickly and efficiently intervened when we’ve had difficulties with our wireless internet connections, and networking our diagnostic instruments. They have saved my office from many days of what would have been lost revenues and disgruntled patients. Thank you Derrick, Mike, Dillon, Jeremy, Gabby, Tony and everybody at PGH Networks for helping me succeed, and for relieving this Boomer’s anxiety about keeping up with technology.